Legal and Policies
User Agreement
This User Agreement describes the terms on which ARTWORK PRO LTD ("DesignLab", "we", "us"), a United Kingdom private limited company under the trading name of DesignLab, with its principal place of business at 128 City Road, London, EC1V 2NX, United Kingdom, offers you ("you" or "your") access to our website and services available through artworkpros.com (the "Site"). By visiting or using the Site, you agree to the following terms (the "Agreement"). If you do not agree, please do not use the Site.
This Agreement is effective as of 23 January 2023. Your continued use of the Site constitutes your acceptance of this Agreement.
1. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts to use the Site and our services. By using the Site, you confirm that you meet these requirements. We reserve the right to refuse, suspend, or terminate service to anyone at our sole discretion.
2. Use of the Site
You agree to use the Site only for lawful purposes. You must not:
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Register under a false name or use an invalid email or address;
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Use another person's account without permission;
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Use an invalid or unauthorised payment method;
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Impersonate another user or submit false information;
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Submit material that infringes copyright, trade secrets, or third-party proprietary rights unless you have the right to do so;
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Distribute viruses or any harmful code;
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Harvest or collect personal information about other users without their consent;
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Use automated tools to scrape, crawl, or extract data from the Site;
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Engage in any activity that disrupts or interferes with the Site or its servers.
3. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, and software, is the property of DesignLab or its content suppliers and is protected under United Kingdom and international copyright law. You may not reproduce, distribute, or create derivative works without our prior written consent.
Upon full payment for a design project, ownership of the final delivered work transfers to you as agreed in your project brief or contract. We retain the right to display the work in our portfolio unless otherwise agreed in writing.
4. Payment Terms
All fees are quoted and charged in GBP (£) unless otherwise stated. Payment is due as specified in your project agreement. We reserve the right to withhold delivery of final files until payment is received in full. All fees are non-refundable unless otherwise stated in a separate written agreement.
5. Confidentiality
We will treat any non-public information you share with us in connection with your project as confidential and will not disclose it to third parties without your consent, except as required by law.
6. Disclaimer of Warranties
The Site and our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
7. Limitation of Liability
To the maximum extent permitted by English law, DesignLab shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our total liability to you for any claim arising under this Agreement shall not exceed the fees paid by you to us in the three (3) months preceding the claim.
Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
8. Indemnification
You agree to indemnify and hold harmless DesignLab, its directors, employees, and agents from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of this Agreement or your misuse of the Site.
9. Resolution of Disputes
This Agreement and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Termination
Either party may terminate this Agreement at any time with written notice. Upon termination, you will no longer have access to your account data, files, and materials stored on the Site. Outstanding payment obligations survive termination.
11. Site Policies
The following policies form part of this Agreement:
We reserve the right to update these policies at any time. Changes take effect upon posting to the Site.
12. General
We may amend this Agreement at any time by posting the revised terms on the Site. Your continued use of the Site following any changes constitutes your acceptance of those changes.
This Agreement sets out the entire understanding between you and DesignLab regarding the use of the Site and supersedes all prior agreements on the same subject. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.
You may not assign or transfer your rights under this Agreement without our prior written consent. We may assign this Agreement without restriction.
Neither party shall be liable for failure to perform due to circumstances beyond their reasonable control (force majeure), including but not limited to natural disasters, government actions, or internet outages.
The latest version of this Agreement is available at: https://www.artworkpros.com/user-agreement
Privacy Policy
This Privacy Policy describes how ARTWORK PRO LTD ("DesignLab", "we", "us"), a United Kingdom private limited company trading as DesignLab, collects, uses, and protects your personal information when you use our website at artworkpros.com (the "Site"). By using the Site, you consent to the practices described in this Privacy Policy.
This Privacy Policy is effective as of 23 January 2023. Your continued use of the Site constitutes your acceptance of this policy.
1. What Information Do We Collect?
You can browse most of the Site without providing personal information. When you register, contact us, or use our services, we may collect:
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Name, email address, and physical contact information;
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Payment information processed securely through our payment provider (we do not store card numbers);
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Project briefs, messages, and correspondence you send us;
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Usage data including IP address, browser type, operating system, pages visited, and geolocation data.
Our legal basis for collecting and processing your data under the UK GDPR and the Data Protection Act 2018 includes: performance of a contract, our legitimate business interests, compliance with legal obligations, and where required, your explicit consent.
2. How Do We Use Your Information?
We use your information to:
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Provide and improve our services;
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Process payments and manage your account;
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Respond to enquiries and provide customer support;
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Send service updates and, where you have opted in, marketing communications (you may unsubscribe at any time);
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Prevent fraud and ensure the security of the Site;
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Comply with legal obligations.
We will never sell or rent your personal information to third parties for their marketing purposes.
3. How Secure Is Your Information?
Your data is stored on servers managed by Wix, located in the United Kingdom. We follow industry best practices to protect your information from loss, misuse, or unauthorised access. All transactions on the Site are conducted over an SSL-encrypted connection. Our databases are accessible only to authorised personnel bound by confidentiality obligations.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
4. To Whom May We Disclose Your Information?
We do not sell or rent your information to third parties. We may share your information with:
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Service providers who assist with our business operations (e.g. payment processing, analytics);
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Successor entities in the event of a merger, acquisition, or sale of all or part of our business;
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Law enforcement or government authorities where required by law or in response to a verified legal request;
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Third parties where you have given us your express consent.
We will not disclose your information to law enforcement without a court order or equivalent legal instrument, except where we believe disclosure is necessary to prevent imminent harm or financial loss.
5. Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will delete it promptly.
6. Cookies
We use cookies to improve the functionality of the Site, analyse usage, and personalise your experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect your ability to use certain features of the Site.
We use Google Analytics to understand how the Site is used. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
This Privacy Policy does not cover third-party cookies. We encourage you to review the privacy policies of any third-party services you use.
7. Your Rights
Under the UK GDPR, you have the right to:
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Access the personal information we hold about you;
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Request correction of inaccurate information;
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Request deletion of your personal information;
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Object to or restrict certain processing;
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Request data portability;
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Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account, we will remove your personal data from active systems within a reasonable timeframe, subject to our legal retention obligations.
9. Third Parties
This policy covers only the information we collect directly. DesignLab is not responsible for the privacy practices of third-party websites linked from the Site.
10. Changes to This Policy
We may update this Privacy Policy at any time by posting the revised version on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
ARTWORK PRO LTD (trading as DesignLab) Attn: Legal Department – Privacy Policy 128 City Road, London, EC1V 2NX, United Kingdom Email: artworkproltd@outlook.com Website: https://www.artworkpros.com/contact
For the purposes of UK data protection legislation, ARTWORK PRO LTD is the data controller. Our Data Protection Officer can be contacted at the email address above.
Refund Policy
ARTWORK PRO LTD (trading as DesignLab) Effective: 23 January 2023 Last updated: April 2026
1. Our Commitment
We are committed to delivering high-quality design work. If you have concerns about your project, please contact us — we will always try to resolve the issue before considering a refund.
2. Deposits
All projects require a deposit before work begins. Deposits are non-refundable once work has commenced, as they cover the time and resources allocated to your project.
3. Refunds Before Work Begins
If you cancel your project before we have started any work, you are entitled to a full refund of any amount paid. Please notify us in writing as soon as possible.
4. Refunds After Work Has Begun
Once work has commenced, refunds are assessed on a case-by-case basis depending on the stage of the project:
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Concept stage — a partial refund may be issued at our discretion, minus the deposit and time spent;
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Revision stage — no refund is available once final concepts have been delivered and revisions have begun;
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Delivery stage — no refund is available once final files have been delivered.
5. Dissatisfaction with Results
If you are not satisfied with the work delivered, please contact us within 14 days of delivery. We offer:
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Additional revision rounds to address your concerns;
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A partial credit towards a future project where appropriate.
We do not issue refunds on the basis of a change of mind or change of direction after final files have been delivered.
6. Consumer Rights
If you are a consumer (not purchasing as a business), your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 apply. Digital services are generally exempt from the 14-day cooling-off period once performance has begun with your consent. If you have any questions about your statutory rights, please contact us or visit https://www.citizensadvice.org.uk.
7. How to Request a Refund
To request a refund or raise a concern, please contact us in writing:
Email: artworkproltd@outlook.com Subject line: Refund Request — [Your Project Name] Website: https://www.artworkpros.com/contact
We aim to respond to all refund requests within 5 business days.
8. Governing Law
This Refund Policy is governed by the laws of England and Wales. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
ARTWORK PRO LTD (trading as DesignLab) 128 City Road, London, EC1V 2NX, United Kingdom © 2023–2026 DesignLab. All Rights Reserved.
Copyright Policy
ARTWORK PRO LTD (trading as DesignLab) Effective: 23 January 2023 Last updated: April 2026
1. Our Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, design work, and software, is the property of ARTWORK PRO LTD (trading as DesignLab) or its licensors and is protected under the Copyright, Designs and Patents Act 1988 and applicable international copyright law.
You may not reproduce, copy, distribute, modify, or create derivative works from any content on this Site without our prior written consent.
2. Your Content
By submitting any content to us (including project briefs, images, or materials), you confirm that you own or have the necessary rights to that content and that it does not infringe the intellectual property rights of any third party.
Upon full payment, ownership of the final delivered design work transfers to you as agreed in your project brief or contract. We retain the right to display completed work in our portfolio unless otherwise agreed in writing.
3. Copyright Infringement Notification
We take copyright infringement seriously. If you believe that any content on this Site infringes your copyright, please send a written notification to our designated contact below. Your notification should include:
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Your name, address, telephone number, and email address;
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A description of the copyrighted work you believe has been infringed;
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The URL or specific location on the Site where the allegedly infringing material is located;
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A statement that you have a good faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law;
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A statement that the information in your notification is accurate and that you are the copyright owner or authorised to act on their behalf;
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Your physical or electronic signature.
Please send your notification to:
Copyright Notice ARTWORK PRO LTD (trading as DesignLab) 128 City Road, London, EC1V 2NX, United Kingdom Email: artworkproltd@outlook.com Subject line: Copyright Infringement Notice
Please note that submitting a false or misleading copyright notice may result in legal liability.
4. Counter-Notification
If you believe that content you submitted was removed in error and that you have the right to use it, you may send a counter-notification to the address above. Your counter-notification should include:
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Your name, address, telephone number, and email address;
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Identification of the content that was removed and its previous location on the Site;
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A statement that you have a good faith belief that the content was removed in error;
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A statement that you consent to the jurisdiction of the courts of England and Wales and will accept service of process from the party who submitted the original notice;
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Your physical or electronic signature.
Upon receipt of a valid counter-notification, we may restore the removed content within 10–14 business days at our sole discretion, unless the original complainant seeks a court order to prevent restoration.
5. Repeat Infringers
We reserve the right to suspend or terminate access to the Site for any user who is found to be a repeat infringer of third-party copyright.
6. Governing Law
This Copyright Policy is governed by the laws of England and Wales, including the Copyright, Designs and Patents Act 1988 and the Electronic Commerce (EC Directive) Regulations 2002. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Standards and Conduct
Client Standard of Conduct
ARTWORK PRO LTD (trading as DesignLab) Effective: 23 January 2023 Last updated: April 2026
At DesignLab, we build long-term relationships based on trust, clarity, and mutual respect. To ensure every project runs smoothly, we ask all clients to follow these standards when working with us.
1. Provide Clear and Honest Briefs
Please share accurate and complete information about your business, goals, and expectations at the start of the project. The quality of our work depends directly on the clarity of your brief. If something changes during the project, let us know as early as possible.
2. Give Constructive Feedback
When reviewing designs, please provide specific, actionable feedback. Vague responses such as "I don't like it" without further explanation make it difficult for us to improve the work. We welcome honest opinions — they help us deliver a better result.
3. Respond in a Timely Manner
To keep your project on schedule, please respond to our messages and review requests within 3 business days. Delays in feedback may result in delays to your delivery timeline.
4. Respect Intellectual Property
All design concepts, ideas, and work submitted by DesignLab remain the intellectual property of ARTWORK PRO LTD until full payment has been received. Please do not use, reproduce, or share any work in progress without our prior written consent.
5. Do Not Request Work Outside the Agreed Scope
If you wish to add new requirements or make significant changes beyond the original brief, please discuss this with us. Out-of-scope work may require a revised quote and timeline.
6. Make Payments on Time
Please adhere to the payment schedule agreed at the start of your project. We reserve the right to pause or withhold work in the event of outstanding payments.
7. Communicate Respectfully
We are committed to treating every client with professionalism and respect, and we ask the same in return. We do not tolerate abusive, threatening, or disrespectful communication of any kind.
8. Provide Accurate Information
Please ensure that all content, materials, and information you supply to us (including text, images, and brand assets) are accurate and that you have the legal right to use them. DesignLab accepts no liability for work produced based on inaccurate or unlicensed materials provided by the client.
Questions or Concerns
If you have any questions about these standards or need to discuss your project, please contact us:
ARTWORK PRO LTD (trading as DesignLab) 128 City Road, London, EC1V 2NX, United Kingdom Email: artworkproltd@outlook.com Website: https://www.artworkpros.com/contact
© 2023–2026 DesignLab. All Rights Reserved.
Standard of Conduct for Designers and Creatives
ARTWORK PRO LTD (trading as DesignLab) Effective: 23 January 2023 Last updated: April 2026
This Standard of Conduct applies to all designers, freelancers, and creative contractors working with or on behalf of DesignLab. By working with us, you agree to uphold these standards at all times. Failure to do so may result in termination of your working relationship with DesignLab.
1. Quality and Professionalism
1.1 You are expected to understand the client's brief fully before beginning work. If anything is unclear, ask before proceeding — not after delivery.
1.2 You must deliver work to the quality standard agreed at the outset. This includes delivering files in the correct formats, at the correct specifications (e.g. vector files where required, correct colour profiles for print vs digital).
1.3 You must submit only original work. If your design incorporates licensed stock assets, you must confirm that you have the right to use them commercially and disclose this clearly to DesignLab before delivery.
1.4 You must meet agreed deadlines. If you anticipate a delay, notify DesignLab as early as possible so we can manage client expectations.
2. Intellectual Property
2.1 All work created for DesignLab clients is produced as work for hire. Ownership of final delivered work transfers to the client upon full payment, as agreed in the project contract.
2.2 You must not reuse, repurpose, or submit the same design — or substantially similar designs — to multiple clients or projects.
2.3 You must not copy, reproduce, or closely imitate the work of another designer or third party. All concepts must be original.
2.4 You must not claim sole credit for work that incorporates elements created by others. Any collaborative contributions must be disclosed to DesignLab.
3. Confidentiality
3.1 All client information, project briefs, and work in progress must be treated as strictly confidential.
3.2 You must not share, publish, or display client work — including work in progress — without the client's prior written consent.
3.3 Where a Non-Disclosure Agreement (NDA) is in place, you must comply fully with its terms. Work produced under an NDA may not be used in your personal portfolio without explicit written permission from the client.
4. Conduct and Communication
4.1 You must communicate professionally and respectfully with DesignLab, clients, and fellow team members at all times — whether in written, verbal, or digital communications.
4.2 You must not make disparaging, insulting, or negative comments about clients, other designers, or DesignLab in any public or private forum.
4.3 You must be honest in all communications. This includes being transparent about your skills, availability, workload, and any issues that may affect delivery.
4.4 You must not solicit DesignLab clients directly for work outside of your engagement with DesignLab without prior written consent.
5. Conflicts of Interest
5.1 You must disclose any potential conflicts of interest to DesignLab before accepting a project — for example, if you have an existing relationship with a competitor of the client.
5.2 You must not work simultaneously on competing projects for clients in the same industry without disclosing this to DesignLab and obtaining approval.
6. Compliance
6.1 You must comply with all applicable UK laws, including but not limited to copyright law, data protection law, and equality legislation.
6.2 You must not accept instructions from any party that would require you to violate this Standard of Conduct, infringe third-party intellectual property rights, or act unlawfully.
Questions or Concerns
If you have any questions about these standards, please contact us:
ARTWORK PRO LTD (trading as DesignLab) 128 City Road, London, EC1V 2NX, United Kingdom Email: artworkproltd@outlook.com Website: https://www.artworkpros.com/contact
© 2023–2026 DesignLab. All Rights Reserved.